Refund policy

We have a customer friendly 15 days return & 15 days exchange policy:

Return request will only be accepted through this Link

Cancellation Policy:

  1. If unfortunately you have to cancel an order, kindly do so before your order is shipped. Please log into your account and click on "cancel order" option against the order number that you want to cancel (or) Please call our Customer Care Number.
  2. If you cancel your order before it is shipped, we will refund you the entire amount. 

Return Policy:

  1. If you think you have received the product in a bad condition (or) if the packaging is tampered with / damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at support@highstar.in mentioning your Order ID.
  2. We will personally ensure that a brand new replacement is issued to you with no additional cost. 
  3. If you do not like the product, you will have to raise a return request from your account. You can log in to your account if you already have one or create a new one using the same email ID which was used while placing the order. There is Return / Exchange option available to choose from and we will arrange for the pick up from your doorstep.
  4. Return request will not be accepted through any other medium like email, Facebook / Instagram chat or phone call.
  5. Post raising the return request, in case you are unable to return the shipment within 48 hours, no refund would be made. Only credit note would be given.
  6. When you return the product to the courier guy, it is mandatory to take a receipt (physical or through message). In case of lost shipment we will need the proof of return by you.
  7. Refund would be processed within 4-7 days after the product is received back to our warehouse.

Apart from conditions reserved herein above, the following products shall not be eligible for return or replacement, viz:

  1. Any product that exhibits physical damage to the product
  2. If the product is customized for you
  3. If the Return or Exchange is requested after 15 days of receiving the shipment. 

Exchange Policy:

  1. You have to raise an exchange request within 15 days of receiving the product. You can log in to your account if you already have one (or) create a new one using the same email id which is used while placing the order. There is an exchange option available and we will arrange for the pick up from your doorstep.
  2. Once we have it with us, we will ship the replacement product to you within 5-7 working days. We will arrange for the pick up from your door step.
  3. If you want to exchange the product you ordered for, with another product of higher amount, we would give you a coupon code for the amount of the product you returned. You can use this code while placing order and pay the balance amount on your next purchase.
  4.  If you want to exchange your product with another product of lower amount, we would ship the product as soon as we receive it, and the balance would be given in the form of credit note.
  5. Return or exchange of the exchanged product is not possible.
  6. No discount will be given on exchange orders.

 To Raise a return/exchange request, please click here https://in-highstar.myshopify.com/apps/return_prime